Information We Collect
Information that we collect from you, either online or through our call centres or retail outlets, can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that is not identified with a specific individual, such as the type of browser being used and what web pages have been accessed. Personally identifiable information ("personal information") is information that you provide to us that is uniquely associated with you, such as your name, address, email address, telephone number, user name and passwords. Unless we specifically tell you we are doing so, we do not associate the anonymous information we collect with your personal information. When you provide personal information through our website, the information may be sent to servers located in Canada, or the United States. Regardless of where your personal information may be kept, it will be protected by the safeguards described in this Policy.
How We Use the Information We Collect
By utilizing our services and providing us with your personal information, you consent to our collection and use of your personal information as follows:
- To deliver the products and services that you have requested;
- To manage your account and provide you with customer support;
- To perform research and analysis about your use of, or interest in, our products, services, or content, including giving you the opportunity to provide feedback on the services you use;
- To display content and advertising tailored to your interests;
- To verify your eligibility and deliver prizes in connection with contests and sweepstakes you have participated in;
- To manage our business and as otherwise described to you at the time of collection.
If you have indicated an interest in receiving information from Funhaven, either by opting in at the time you purchased products or services or otherwise in connection with your management of your account, we may use your information to communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you. Regardless of how we use your personal information it will be protected by the safeguards described in this policy.
We may use financial information or payment method to process payment for any purchases or sales made on our website or through our call centres or retail outlets, to enrol you in the discount, rebate, and other programs in which you elect to participate, to protect against or identify possible fraudulent transactions, and otherwise as may be reasonably needed to manage our business in connection with your transaction (for example, to identify you at the front desk if you are picking up tickets, to facilitate refunds, replacing a lost or stolen cash card, for audit purposes, etc.).
If your personal information is submitted through our website when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions. This information may be shared with third-party service providers (such as third party recruitment agencies) retained by us to collect, maintain and analyze candidate submissions for job postings.
Your Choices About Collection and Use of your Information
You can choose not to provide us with certain information, but that may result in you being unable to use certain services because such information may be required in order for you to purchase tickets, products or services, participate in a contest, auction, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
At any time you can choose to no longer receive commercial or promotional emails from us by clicking on unsubscribe and following the instructions to manage your e-mail alerts. You may modify your choices with regard to receiving communications from Funhaven at any time. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. You will not have the ability to opt-out of receiving transactional and relationship e-mail communications, such as event cancellations and other service announcements, administrative notices, and surveys relating to purchases (although your participation in a survey is completely voluntary).
With Whom We Share Your information
We want you to understand when and with whom we may share personal or anonymous information we have collected about you or your activities on our web site or while using our services.
Personal information. We do not share your personal information with others except with your consent and in the following situations:
Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes. We require all of our service providers to comply with the safeguards described in this policy.
Other Situations. By using our services and providing us with your personal information, you consent to our disclosure of your personal information in the following circumstances:
In response to legal requirements, including in response to a subpoena, a court order, or a request from law enforcement or other government agency; to establish or exercise our legal rights; and to defend against legal claims.
As reasonably necessary to protect the rights, property or safety of our company, our users, or our employees, including investigations or preventative actions regarding suspected illegal activity, suspected fraud or other wrongdoing, to enforce our website terms and conditions or other agreements or policies, and to protect Funhaven and other visitors to the website or users of services or products provided by Funhaven.
How You Can Access Your Information
You can review and update your personal information by contacting us. More information about how to contact us is provided below.
If you have an account with us, you also may choose to close your account at any time by contacting customer service. You can open a new account at any time.
If you close your Funhaven account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions permitted by law.
Protection of Personal Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only to the extent such access is required for permitted business functions. We require our authorized service providers to protect your personal information in a similar fashion. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. We communicate your personal information to authorized service providers using secure connections.
Although we take appropriate security measures as required by law, no security is perfect. Users should always take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. For information about how to protect your personal information, please refer to the resources from the following website:
Blogs and Reviews
Other Information Collected Using our Website
We may use various technologies to collect information from your computer and about your activities on our site.
We automatically collect information from your browser when you visit our website. This information includes your IP address, browser type and language, access times, the content of any undeleted cookies that your browser may have previously accepted from us (see "Cookies" below), and the referring website address.
When you visit our website, we may assign your computer a "cookie" (a small, unique identifier text file) or series of cookies, to facilitate access to our site and to personalize your online experience. For example, when you sign in to our website, we may record your email address provided in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. The "Help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Other Technologies. We may use standard Internet technology, such as pixel tags, web beacons and other similar technologies, to track your use of our site. Anonymous and aggregated information. We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources.
How to contact us
Funhaven Prime Entertainment Inc.
1050 Baxter Road, Unit 12
Ottawa, Ontario K2C 3P1