Safety & Security

Safety is the most important thing we do. Every day before our rides and attractions open to the public, our technicians run strict inspection and testing cycles to confirm everything is operating safely. We meet and exceed all industry standards and government regulations.

Any staff member has the authority to close any ride or attraction at any time if they feel it is unsafe — no matter the day or the hour. If you ever see something that concerns you, please alert any FunExpert on the floor immediately.

Funhaven is an all-ages, parent-supervised facility — similar to a movie theatre or bowling alley. Parents and guardians are expected to actively supervise their children throughout their visit. Direct parental supervision is the gold standard for child safety, and we ask all guests to take that responsibility seriously.

Funhaven is an all-ages venue serving families and adults. Security gates are common in facilities designed exclusively for young children, but in a large facility like ours — with multiple fire exits and staff throughways — a gate at the front would create a false sense of security rather than actual protection. We believe direct parental supervision is more effective and more honest.

We use a system called Code Adam for lost or separated children. Our team is trained to quickly locate a missing child and reunite them with their guardians. If a child has lost their parents, we accompany them through the facility to help find their family. Before releasing a found child to any adult, we confirm with the child — not the adult — that we have the right person.

Any FunExpert on the floor can assist you. You can also call us at (613) 828-4386 or email services@funhaven.com with questions or concerns.